APEX Training Support

How do I cancel my subscription?

Subscriptions are managed through your Apple ID. To cancel:

1. Open the Settings app on your iPhone
2. Tap your name at the top, then tap Subscriptions
3. Find APEX Training and tap it
4. Tap Cancel Subscription

You'll retain access until the end of your current billing period. Deleting the app alone does not cancel your subscription.

How do I request a refund?

Refunds are processed by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find the APEX Training purchase, and submit a refund request.

How do I restore my subscription on a new device?

Open the App and sign in with the same account. Your subscription will be automatically detected. If it isn't, go to Profile > Settings > Subscription and tap Restore Purchases.

Can I change my training plan?

Your training plan is generated based on the profile information you provided during onboarding. To get a new plan, update your profile in Profile > Edit Profile and request a plan regeneration.

My training plan doesn't seem right for my level

The accuracy of your plan depends on the profile and performance data you entered. Try updating your 5K time, station baselines, or ambition level in your profile settings, then regenerate your plan. If the issue persists, contact us at support@apextraining.app and we'll help.

Is my health data safe?

Yes. Your personal data is stored securely in encrypted databases in Europe (eur3 region). Only you can access your profile, workouts, and training plans. We do not sell your data. Read our full Privacy Policy for details.

How do I delete my account?

To delete your account and all associated data:

1. Open the App and go to Profile > Settings
2. Scroll down and tap Delete Account
3. Confirm the deletion

Remember to cancel your subscription separately through your Apple ID settings before deleting your account. Account deletion is permanent and cannot be undone.

The app is crashing or not loading

Try these steps:

1. Force close the app and reopen it
2. Check that your iPhone is running iOS 15.1 or later
3. Update to the latest version of APEX Training from the App Store
4. Restart your device

If the issue persists, email us at support@apextraining.app with your device model and iOS version.